Ankara’daki Restoran İşletmesi Çalışanlarının İş Stresi Düzeyi ile İşten Ayrılma Niyeti Arasındaki İlişki (Relationship Between Job Stress Level and Turnover Intention of Restaurant Employees in Ankara)
DOI:
https://doi.org/10.21325/jotags.2024.1476Keywords:
Job stress, Turnover intention, Restaurant businesses, AnkaraAbstract
Restaurants are one of the types of businesses with the highest workloadand stressful work environment. This study aims to determine therelationship between job stress experienced by restaurant employees andturnover intention. The descriptive research method was preferred inthis study. The sample consists of 389 individuals working inrestaurants with “tourism business certificates” in Ankara in September2024. The data collection method of the study is the survey techniqueused in quantitative research. The survey form consists of threesections. The first section includes demographic information, the secondsection includes the job stress scale, and the third section includesthe turnover intention scale. The research data were analyzed withappropriate statistical analyses. These are “frequency distribution,reliability, factor, correlation, and simple linear regression”analyses. The correlation and regression analyses revealed that the jobstress levels of employees working in restaurants in Ankara have amoderately positive effect on turnover intention. It is targeted thatstakeholders of the food and beverage sector, which is an importantcomponent of tourism, and academics in the relevant field will benefitfrom this study.
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