Otel Çalışanlarının Kariyer Beklentilerine Yönelik Bir İnceleme: Kuşadası Örneği (A Review of the Career Expectations of Hotel Employees: Sample of Kuşadası)
DOI:
https://doi.org/10.21325/jotags.2023.1225Keywords:
Career, Career expectations, Hotel employees, TourismAbstract
Understanding the needs of employees is expressed as the main purpose of any human resources department. Under today's rapidly changing conditions, the expectations of employees are not limited to economic gain. Keep competent employees in the business, develop their knowledge, skills and abilities, and offer promotion opportunities, etc. practices have led to the emergence of the concept of career in the process of human resources management. In this context, the thoughts of employees in the hotel industry, which has labor-intensive, seasonality, working with an entree, and high employee turnover rate, regarding career expectations gain importance. The aim of the research is to determine the career expectations of hotel employees. Qualitative research method was preferred in the research. In this context, semi-structured interviews were conducted with a total of 20 people, including animation, housekeeping, front office, food and beverage services employees, who interact with guests intensively. Also, after these interviews, a focus group interview was conducted with a group of 6 people. The obtained data were analyzed by content analysis. As a result of the analysis, it has been revealed that it is difficult for hotel employees to rise in the tourism sector and being in top positions brings heavy responsibility. According to the results of the research, some suggestions were presented to hotel owners and managers.
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