Konaklama İşletmeleri Yöneticilerinin Kriz Yönetim Becerileri ve Stratejileri (Crisis Management Skills and Strategies of Accommodation Businesses Executives)

Abstract

This study aims to evaluate the crisis management skills and strategies of accommodation businesses executives and to contribute to the lack of study in the literature and to provide the practitioners with a resource showing the current situation. In this context, a questionnaire was used as a data collection tool and the questionnaires were applied to executives of accommodation businesses operating in Nevşehir province in Cappadocia region between 11-25 May 2019 by using purposive and convenience sampling methods. Data obtained from 202 questionnaires collected from 86 enterprises were analyzed with appropriate statistical analysis program. In this context, when the t test and ANOVA results were examined, it was found that the participants' crisis management skills differed in terms of education level, type of enterprise, position in the enterprise, total number of personnel of the enterprise, and presence or absence of crisis management plan prepared for possible crises in the enterprise. In addition, it was found that crisis management strategies showed significant differences in terms of education level, working time in the enterprise, working time in tourism sector and whether or not to experience crisis in the enterprise. As a result of the research, academic outputs and practical outputs have been discussed and suggestions for future research have been presented.