Otel Çalışanlarının Örgütsel Bağlılıklarını Güçlendirmede İş Yaşam Kalitesinin Rolü (The Role of Quality of Work-Life in Strengthening the Organizational Commitment of Hotel Employees)
DOI:
https://doi.org/10.21325/jotags.2018.313Keywords:
Quality of work-life, Needs, Organizational commitment, TurkeyAbstract
This research aimed to determine the impact of the quality of work life on employees’ organizational commitment. For this purpose, 398 employees who works in hotel establishments in İstanbul, Kırklareli and İzmir provinces were surveyed via questionnaire form face to face. The scale of perceptions of quality of work life was utilized to validate the measurement instruments used in the study. After that structural equation modeling has been carried out to test the effects of the dimensions of quality of work life on emotional commitment levels of employees. In conclusion, it was determined that higher order needs (social, aesthetic, self-realization, knowledge and esteem needs) that defines the quality of work life significantly and positively affect employees’ organizational commitment. It was determined that lower order needs (economic and family needs, health and safety needs) significantly increases the organizational commitment. It is foreseen that the employees' commitment to their hotel establishments can be strengthened by meeting their upper and lower level needs that define their quality of work life, especially the social, aesthetic and self-fulfilling desires of the employees in the organization.
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