Kontrol Odağının Psikolojik Dayanıklılık Üzerine Etkisinde Duygusal Zekânın Aracı Rolü: Otel İşletmelerine Yönelik Bir Uygulama (The Mediating Role of Emotional Intelligence on the Impact of Locus of Control on Psychological Resilience: An Application for Hotel Businesses)
DOI:
https://doi.org/10.21325/jotags.2021.774Keywords:
Locus of control, Psychological resilience, Emotional intelligence, Hotel businessAbstract
The main purpose of this study is to test the mediating role of emotional intelligence on the effect of internal and external locus of control on psychological resilience. In order to test the hypotheses on the interaction of internal and external locus of control, psychological resilience and emotional intelligence, a field study was conducted on four and five star hotel employees operating in İstanbul and the data were collected by survey technique. The convenience sampling method was used to collect the data and 392 hotel employees were determined for the sample of the study. The data obtained in the research were uploaded to statistics programs and analyzed using appropriate analysis techniques. Relationships between internal and external locus of control, psychological resilience and emotional intelligence were examined, and whether emotional intelligence had a mediating effect was revealed by Process Macro. The significance of the mediating effect was evaluated according to the bootstrap results. As a result of the research, it has been determined that the internal and external locus of control has a significant effect on both psychological resilience and emotional intelligence, while emotional intelligence has a significant effect on psychological resilience. Finally, it has been found that emotional intelligence has a mediating effect on the effect of internal and external locus of control on psychological resilience. In line with the obtained results, some suggestions were made based on theoretical and practical contributions.
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