Otel İşletmelerinde Dış Kaynak Kullanımı: TOPSIS Yöntemi ile Bir Uygulama (Outsourcing in Hotel Establishments: An Application with TOPSIS Method)
DOI:
https://doi.org/10.21325/jotags.2020.698Keywords:
Outsourcing, TOPSIS, Multi criteria decision making, Strategic Management, HotelsAbstract
The tourism sector is considered as one of the important service sectors for our country. In terms of importance, determining which services will be outsourced is one of the strategic decisions. Since there are different criteria in the selection of outsourcing companies, this problem can be considered as a multi-criteria decision-making problem (MCDM). When TOPSIS applications are examined in the selection of outsourcing in the literature, the realization of these applications for logistics services and the absence of TOPSIS application for outsourcing in the tourism sector reveals the importance of this study. In this study, the selection problem of a tourism firm that receives outsourcing service in Alanya is discussed. Consultancy firms that they prefer for tourism businesses are important for the successful implementation of quality systems. The alternatives determined by the company for the consultancy service that can be expressed as outsourcing are listed with TOPSIS method in line with the criteria and the most suitable service provider for the business is determined.
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