Restoran İşletmelerinde Bulanık Mantık Yöntemi ile Bahşiş Tahminlemesi (Tip Estimation in Restaurant Businesses With Fuzzy Logic Method)
DOI:
https://doi.org/10.21325/jotags.2025.1619Keywords:
Restaurant, Artificial Intelligence, Tip, Fuzzy logicAbstract
The aim of this study is to estimate the tipping tendency in restaurants in three dimensions using the fuzzy logic method. This approach, which helps model uncertain and imprecise data by performing operations similar to human thought, is called fuzzy logic. The tipping situation was evaluated for each dimension using the fuzzy logic method. This system provided balanced and stable results in managing tipping decisions by transferring data to the computer environment during the digitalization process. The modeling of the system was carried out using the Matlab Fuzzy Toolbox program and the system architecture was created with a single output in each design. In order to determine the success of the analysis, a comparison was made with expert decisions and it was determined that the system was 92% successful. With the use of this system, customer satisfaction can be increased with studies on the input variables in the system and accordingly, tipping tendency can be increased.
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