Otel Çalışanlarının Farklı Yönetim Seviyelerine İlişkin Güven Duygularının Sadakat Üzerine Etkisi: Fethiye Örneği (The Effect of Hotel Employees' Trust in Managers Working in Different Management Levels on Employee Loyalty: The Case of Fethiye)
DOI:
https://doi.org/10.21325/jotags.2020.635Keywords:
Trust in management, Cognitive-based trust, Affect-based trust, Employee loyalty, Hotel companiesAbstract
This paper aims to investigate the effect of hotel employees' trust in supervisors working in different management levels on their loyalty. Questionnaire is used as data collection technique. Data is collected from 325 employees working in four and five star hotels in Fethiye which is one of most important coastal tourism destinations in Turkey. The research model is tested using the partial least squares method of structural equation modeling. The findings indicated that employees’ cognitive trust in supervisor and departmant manager have a significant positive effect on employee loyalty. However, it is indicated that employees’ affective trust in supervisor and departmant manager have no significant effect on employee loyalty. Lastly, employees’ cognitive trust in supervisor is more effective on employee loyalty than cognitive trust in department manager. The findings are discussed and the contribution of the findings to the literature is presented. Finally, some implications were developed to the practitioners.
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