Analysis of Expectation Levels of University Students Enrolled in Different Schools According to Some Variables
Keywords:
Service quality, Customer satisfaction, DineseryAbstract
Despite that tourism supports many countries’ economy, tourism industry has a sensitive
and fragile structure due to wars, terror, robbery, social and political crisis. This damaged
fragile structure as a result of political instabilities impair investment and interrupt
economic progress. During the survey valid data obtained from 770 participants and these
data analyzed in terms of percentage, frequency, t-Test, ANOVA and Tukey HSD.
According to the findings local tourists paid more importance than the foreign tourist
because of the political instability. While female tourists paid more importance relatively
to the male tourists in the context of political instabilities. Also correlation detected
between increased educational level and paid importance to the political instability.
According to the analyses nationality does not affect destination choice process while
political instabilities exist. Finally between income and paid importance to the political
instabilities there is a linear correlation was detected.
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