Reflections of Technological Developments on Tourist Guidance: Mobile Tourist Guide Applications

Authors

  • Remziye EKİCİ ÇİLKİN
  • Derya TOKSÖZ

DOI:

https://doi.org/10.21325/jotags.2024.1388

Keywords:

Technological developments, Mobile tourist guide, Mobile tourist guide applications

Abstract

Technology is spreading to all areas of life day by day and has a significant impact on the tourism system, which consists of many different components. The profession of tourist guiding is also affected by technology and innovation. Advanced GPS-supported map applications, applications that offer detailed, written and audio descriptions of museums and protected areas can now offer tourists the alternative of travelling without a guide, even in destinations they visit for the first time. In this study, the effects of mobile tourist guide applications on the field of profession were examined by giving sample technological applications. The research conducted is a review study and the applications related to the subject in the field have been examined. The most preferred or most common 3 mobile tourist guide applications in the field were evaluated together with their features and their effects on the guiding profession. It has been determined that mobile tourist guide applications provide tourists with many different and rich information during their trips and facilitate tourists' trips.

References

Aboelmagd, A. (2023). Emerging Technology Trends in Tour Guiding: Virtual and Distance Tour Guiding. Research Journal of the Faculty of Tourism and Hotels Mansoura University, 13, 341-370. https://journals.ekb.eg/article_328695_d9230ff2a7fddf3c6434282cd613055e.pdf.

Bao, X., Bie, H., & Wang, M. (2009). Integration of multimedia and location-based services on mobile phone tour guide system. In 2009 IEEE International Conference on Network Infrastructure and Digital Content, Pages: 642-646. IEEE. https://doi.org/10.1109/ICNIDC.2009.5360805

Cheverst, K., Davies, N., Mitchell, K., Friday, A., & Efstratiou, C. (2000). Developing a context-aware electronic tourist guide: Some issues and experiences. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Pages: 17-24. https://doi.org/10.1145/332040.332047

Chen, G., & Kotz, D. (2000). A survey of context-aware mobile computing research, Technical Report No. TR2000-381, Department of Computer Science, Dartmouth College, Hanover, New Hampshire.

Chon, J., & Cha, H. (2011). Lifemap: A smartphone-based context provider for location-based services. IEEE Pervasive Computing, 10(2), 58-67. https://doi.org/10.1109/MPRV.2011.13

Dickinson, J. E., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2014). Tourism and the smartphone app: Capabilities, emerging practice and scope in the travel domain. Current Issues in Tourism, 17(1), 84-101. https://doi.org/10.1080/13683500.2012.718323

Gavalas, D., Konstantopoulos, C., Mastakas, K., & Pantziou, G. (2014). Mobile recommender systems in tourism. Journal of Network and Computer Applications, 39, 319-333.

Gavalas, D., Kasapakis, V., Konstantopoulos, C., Pantziou, G., Vathis, N., & Zaroliagis, C. (2015). The eCOMPASS multimodal tourist tour planner. Expert Systems with Applications, 42(21), 7303-7316.

Germann Molz, J. (2012). Travel Connections: Tourism, Technology and Togetherness in a Mobile World. London: Routledge.

Graziano, T. (2014). Boosting innovation and development: The Italian smart tourism, a critical perspective. European Journal of Geography, 5(4), 6-18.

Grün, C., Werthner, H., Pröll, B., Retschitzegger, W., & Schwinger, W. (2008). Assisting tourists on the move-an evaluation of mobile tourist guides. In 2008 7th International Conference on Mobile Business, Pages: 171-180. IEEE.

Höpken, W., Fuchs, M., Zanker, M., & Beer, T. (2010). Context-based adaptation of mobile applications in tourism. Information Technology & Tourism, 12(2), 175-195. http://dx.doi.org/10.3727/109830510X12887971002783

Kenteris, M., Gavalas, D., & Economou, D. (2009). An innovative mobile electronic tourist guide application. Personal and Ubiquitous Computing, 13, 103-118.

Kenteris, M., Gavalas, D., & Economou, D. (2011). Electronic mobile guides: A survey. Personal and Ubiquitous Computing, 15, 97-111. https://doi.org/10.1007/s00779-010-0295-7

Kın, S. (2018). Turistlerin Mobil Turist Rehberi Uygulamalarına Ilişkin Memnuniyetlerin Belirlenmesi: Muğla Ilinde Bir Uygulama. Nevşehir Hacı Bektaşi Veli Üniversitesi, Yüksek Lisans Tezi.

Kim, D., Seo, D., Yoo, B., & Ko, H. (2016). Development and evaluation of mobile tour guide using wearable and hand-held devices. In Human-Computer Interaction. Novel User Experiences: 18th International Conference, HCI International 2016, Toronto, ON, Canada. Proceedings, Part III 18, Pages: 285-296. Springer International Publishing.

Kramer, R., Modsching, M., ten Hagen, K., & Gretzel, U. (2007) Behavioural Impacts of Mobile Tour Guides. In: Sigala M, Mich L, Murphy J (eds) Information and Communication Technologies in Tourism 2007. Springer Vienna, Pages: 109-118, https://doi.org/10.1007/978-3-211-69566-1_11

Krüger, A., & Malaka, R. (2004). Artificial intelligence goes mobile. Applied Artificial Intelligence, 18(6), 469-476. https://doi.org/10.1080/08839510490462722

Le, T. T. B., Aktouf, O. E. K., Parissis, I., & Nguyen, T. B. (2023). Test Criteria for Context-Aware Mobile Applications. In Conference on Information Technology and its Applications (pp. 391-403). Cham: Springer Nature Switzerland.

Meehan, K., Lunney, T., Curran, K., & McCaughey, A. (2016). Aggregating social media data with temporal and environmental context for recommendation in a mobile tour guide system. Journal of Hospitality and Tourism Technology, 7(3), 281-299. https://doi.org/10.1108/JHTT-10-2014-0064

Özen, K. (2018). Çok dilli Kapadokya mobil turist rehberliği bilgi sistemi önerisi. Verimlilik Dergisi, 1, 117-140.

Qoja, K. M., & Okumuş, T. İ. (2017). Mobile tourist guidance system. KSU Journal of Engineering Sciences, 20(2), 54-61. https://doi.org/10.17780/ksujes.294834

Peres, R., Correia, A., & Moital, M. (2011). The indicators of intention to adopt mobile electronic tourist guides. Journal of Hospitality and Tourism Technology, 2(2), 120-138. https://doi.org/10.1108/17579881111154236

Ren, L., Wong, C. U. I., Ma, C., & Feng, Y. (2024). Changing roles of tour guides: From “agent to serve” to “agent of change”. Tourist Studies, 24(1), https://doi.org/10.1177/14687976231200909.

Schilit, B.N., Adams, N., & Want, R. (1994). Context-Aware Computing Applications. Proceedings of IEEE Workshop on Mobile Computing Systems and Applications, Santa Cruz, IEEE Computer Society Press, Pages: 85- 90.

Schwinger, W., Grün, Ch., Pröll, B., & Retschitzegger, W. (2009). Context-Awareness in Mobile Tourist Guides. In Khalil, I. Handbook of Research on Mobile Multimedia. 2nd, 2 Hershey, PA: IGI Global, Pages: 534-552, https://doi.org/10.4018/978-1-60566-046-2

Singh, S. P., & Singh, P. (2015). Design and implementation of a location–based multimedia mobile tourist guide system. International Journal of Information and Communication Technology, 7(1), 40-51.

Souffriau, W., Vansteenwegen, P., Vertommen, J., Berghe, G. V., & Oudheusden, D. V. (2008). A personalized tourist trip design algorithm for mobile tourist guides. Applied Artificial Intelligence, 22(10), 964-985. https://doi.org/10.1080/08839510802379626

Trakulmaykee, N., Baharudin, A. S., & Arshad, M. R. M. (2013). Effects of mobile design quality and innovation characteristics on intention to use mobile tourism guide. International Journal of Computer and Information Engineering, 7(1), 148-152. https://doi.org/10.1504/IJICT.2015.065999

Trakulmaykee, N., Trakulmaykee, Y., & Hnuchek, K. (2016). Statistical analysis: improvement of technology acceptance model in mobile tourist guide context. Journal of Advanced Management Science, 4(3), 181-186.

Vahdat‐Nejad, H., Khosravi‐Mahmouei, H., Ghanei‐Ostad, M., & Ramazani, A. (2020). Survey on context‐aware tour guide systems. IET Smart Cities, 2(1), 34-42.

Van Setten, M., Pokraev, S., & Koolwaaij, J. (2004). Context-aware recommendations in the mobile tourist application COMPASS. In Adaptive Hypermedia and Adaptive Web-Based Systems: Third International Conference, AH 2004, Eindhoven, The Netherlands, August 23-26, 2004. Proceedings 3, Pages: 235-244). Springer Berlin Heidelberg.

Vansteenwegen, P., & Van Oudheusden, D. (2007). The mobile tourist guide: an OR opportunity. OR Insight, 20, 21-27. https://doi.org/10.1057/ori.2007.17

Vansteenwegen, P., Souffriau, W., Berghe, G. V., & Van Oudheusden, D. (2011). The city trip planner: an expert system for tourists. Expert Systems with Applications, 38(6), 6540-6546.

Web References

https://www.mtrip.com/collette-mobile-app/.

https://download.cnet.com/ColletteCompass/3000-20428_4-76496201.html

https://www.ycombinator.com/companies/wanderlog.

https://thepartyingtraveler.com/2020/11/04/wanderlog-travel-planning-app-youve-been-waiting-for/

https://www.tapsmart.com/apps/plan-a-trip-wanderlog/

https://en.norwegianreward.com/earn-cashpoints/travel/getyourguide

https://www.miles-and-more.com/row/en/program/partners/getyourguide.html.

Published

03/29/2024

How to Cite

EKİCİ ÇİLKİN , R., & TOKSÖZ , D. (2024). Reflections of Technological Developments on Tourist Guidance: Mobile Tourist Guide Applications. Journal of Tourism & Gastronomy Studies, 12(1), 445–455. https://doi.org/10.21325/jotags.2024.1388