Relationship Between Burnout and Intention to Leave in Hotel Establishments: The Case of Kırşehir/Turkey Hotels

Authors

  • Şerif Ahmet DEMİRDAĞ
  • İbrahim AYDIN
  • Halil Özcan ÖZDEMİR

DOI:

https://doi.org/10.21325/jotags.2020.556

Keywords:

Burnout, Intention to leave, Hotels, Kırşehir

Abstract

Burnout can cause people who are a psychological entity to melt away over time like a consumer item and then become incapacitated. Burnout, which is one of the most important problems in organizations, can harm other organization members and also the establishments, except the employee of the interlocutor himself. One of the important effects of burnout on employees is foreseen as the employee leaving the job or intent to leave. Thus, the purpose of this study is to determine the relationship between burnout levels of employees working in hotel establishments and their intention to leave. For this purpose, 90 usable questionnaires were collected from employees in five different hotels operating in Kırşehir. According to correlation and regression analysis, there was a moderate and positive relationship between the burnout levels of the participants and their intention to leave, while there was no significant difference between the two variables according to comparing means analysis. In line with the results obtained, suggestions were presented to the hotel managers and related stakeholders in the last part of the study.

References

Ahola, K. & Hakanen, J. (2007). Job Strain, Burnout, and Depressive Symptoms: A Prospective Study among Dentists, Journal of Affective Disorders, 104(1-3), pp. 103-110.

Aslan, Z. & Etyemez, S. (2015). İşgörenlerin Tükenmişlik Düzeylerinin İşten Ayrılma Niyeti Üzerine Etkisi: Hatay’daki Otel İşletmelerinde Bir Araştırma, İşletme Araştırmaları Dergisi (Journal of Business Research-Türk), 7(3), pp. 482-507.

Aydın, Ş. (2004). Otel İşletmelerinde Stres Faktörleri ile İş Bırakma İlişkisi: 4-5 Yıldızlı Otel İşletmeleri Uygulaması, (Doctoral Thesis). Dokuz Eylul University Institute of Social Sciences, Izmir.

Babakus, E., Yavas, U. & Karatepe, O. M. (2008). The Effects of Job Demands, Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in The Turkish Hotel Industry, International Journal of Hospitality & Tourism Administration, 9(4), pp. 384-404.

Caliskan, A. & Pekkan, N. U. (2019). Sağlık Sektörü Çalışanlarında Tükenmişlik Duygusunun İşten Ayrılma Niyetine Etkisi: Kişi – Örgüt Uyumunun Aracılık Rolü, Business and Economics Research Journal, 10(2), pp. 469-481.

Cammann, C., Fichman, M., Jenkins, D. & Klesh, J. (1979). Michigan Organizational Assessment Questionnaire, (Unpublished Manuscript), University of Michigan, Ann Arbor.

Celik, A. & Sacli, C. (2013). Burnout Syndrome Among Hotel Employees: The Case of the City of Konya, Economic and Environmental Studies, 13(3), 353-364.

Cheng, J. C. & O-Yang, Y. (2018), Hotel Employee Job Crafting, Burnout, and Satisfaction: The Moderating Role of Perceived Organizational Support, International Journal of Hospitality Management, 72(2018), pp.78–85.

Chuang, N. K. & Lei, S. A. (2011). Job Stress Among Casino Hotel Chefs in a Top-Tier Tourism City, Journal of Hospitality Marketing & Management, 20(2011), pp. 551–574.

Daley, M. R. (1979). Burnout’: Smoldering Problem in Protective Services. Social Work, 24(5), pp. 375-379.

Demirdağ, Ş. A. (2019). Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses, In: Pelit, E., Soybali, H. H. and Avan, A. (Eds.), Current Issues in Services Management – Multidisciplinary Perspectives, Berlin: Peterlang, pp. 115-130.

Dirik, D. (2019). Ulusal Yazın Bağlamında İşten Ayrılma Niyetinin Öncüllerine İlişkin Bir Meta-Analiz Çalışması, Manisa Celal Bayar Üniversitesi İ.İ.B.F. Yönetim ve Ekonomi, 26(1), pp. 131-155.

Freudenberger, H. J. (1974). Staff Burn‐Out, Journal of Social Issues, 30(1), pp. 159-165.

Gordon, S., Adler, H., Day, J. & Sydnor, S. (2019). Perceived Supervisor Support: A Study of Select-Service Hotel Employees, Journal of Hospitality and Tourism Management, 38(2019), pp. 82-90.

Güçer, E., Pelit, E., Demirdağ, Ş. A. & Keleş, Y. (2017). Sosyal Kaytarmanın İşten Ayrılma Niyeti Üzerindeki Etkisi: Otel İşletmelerinde Bir Araştırma, İşletme Araştırmaları Dergisi (Journal of Business Research-Türk), 9(2), pp. 14-36.

Gülertekin, S. (2013). Duygu İklimi ve Liderlik Tarzının İşten Ayrılma Niyetine Etkileri: Alanya’daki Turizm İşletmelerine Yönelik Bir Araştırma, (Master Thesis), Çanakkale Onsekiz Mart University Institute of Social Sciences, Çanakkale.

Güzel, T. & Akgündüz, Y. (2011). Liderlik Davranışlarının Orta Düzey Yöneticiler Üzerindeki Etkisi ve Yöneticilerin Tükenmişlik Düzeyleri ile İlişkisi; Kuşadası Otel İşletmelerinde Bir Araştırma, Yönetim Bilimleri Dergisi, 9(2), pp. 279-296.

Hsu, L. (2013). Work Motivation, Job Burnout, and Employment Aspiration in Hospitality and Tourism Students – An Exploration Using the Self-Determination Theory, Journal of Hospitality, Leisure, Sport & Tourism Education, 13(2013), pp. 180-189.

Hu, H. H. S. & Cheng, C. W. (2010). Job Stress, Coping Strategies, and Burnout Among Hotel Industry Supervisors in Taiwan, The International Journal of Human Resource Management, 21(8), pp. 1337–1350.

Jung, H. S., Yoon, H. H. & Kim, Y. J. (2012). Effects of Culinary Employees’ Role Stress on Burnout and Turnover Intention in Hotel Industry: Moderating Effects on Employees’ Tenure, The Service Industries Journal, 32(13), pp. 2145-2165.

Kalimo, R., Pahkin, K., Mutanen, P. & Toppinen-Tanner, S. (2003). Staying Well or Burning Out at Work: Work Characteristics and Personal Resources as Long-Term Predictors, Work & Stress, 17(2), pp. 109–122.

Kang, J. W., Heo, J. H. & Kim, J. H. (2015). The Followership of Hotel Employees and the Relationship Between Occupational Burnout, Job Stress, and Customer Orientation: Targeting the Hotel Service Providers at Luxury Hotels, Tourism and Hospitality Research, 16(4), pp. 345-35.

Karakaş, A. (2017). Duygusal Emek, Tükenmişlik ve İşten Ayrılma Niyeti Arasındaki İlişki: Otel İşletmesi Çalışanları Üzerine Bir Araştırma, İşletme Araştırmaları Dergisi (Journal of Business Research-Türk), 9(1), pp. 80-112.

Kırşehir Provincial Culture and Tourism Directorate (2020), Contact, Url: https://kirsehir.ktb.gov.tr/TR-185993/iletisim.html, (10.03.2020).

Kim, H. J. (2008), Hotel Service Providers’ Emotional Labor: The Antecedents and Effects on Burnout, International Journal of Hospitality Management, 27(2008), pp.151-161.

Kim, H. J., Shin, K. H. & Umbreit, W. T. (2007). Hotel Job Burnout: The Role of Personality Characteristics, Hospitality Management, 26(2007), pp.421-434.

Kim, W. G., Leong, J. K. & Lee, Y. K. (2005). Effect of Service Orientation on Job Satisfaction, Organizational Commitment, and Intention of Leaving in A Casual Dining Chain Restaurant, International Journal of Hospitality Management, 24(2005), pp. 171-193.

Koç, E. & Akkoyunlu Bozkurt, G. (2017). Hospitality Employees’ Future Expectations: Dissatisfaction, Stress, and Burnout, International Journal of Hospitality & Tourism Administration, 18(4), pp. 459-473.

Korkmaz, H., Sünnetçioğlu, S. & Koyuncu, M. (2015). Duygusal Emek Davranışlarının Tükenmişlik Ve İşten Ayrılma Niyeti İle İlişkisi: Yiyecek İçecek Çalışanları Üzerinde Bir Araştırma, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 7(12), pp. 14-33.

Lee, J. H. J. & Ok, C. (2012). Reducing Burnout and enhancing Job Satisfaction: Critical Role of Hotel Employees’ Emotional Intelligence and Emotional Labor, International Journal of Hospitality Management, 31(2012), pp. 1101-1112.

Lin, T. L. (2013). The Relationships among Perceived Organization Support, Psychological Capital and Employees’ Job Burnout in International Tourist Hotels, Life Science Journal, 10(3), pp. 2104-2112.

Maslach, C. & Jackson, S. E., (1981). The Measurement of Experienced Burnout, Journal of Occupational Behaviour, 2(2), pp. 99-113.

Maslach, C. & Pines, A. (1977). The Burnout Syndrome in the Day Care Settings, Child Care Quarterly, 6(2), pp. 100-113.

Nadiri, H. & Tanova, C. (2010). An Investigation of The Role of Justice in Turnover Intentions, Job Satisfaction, and Organizational Citizenship Behavior in Hospitality Industry, International Journal of Hospitality Management, 29(1), pp. 33-41.

Onay, M. & Kılcı, S. (2011). İş Stresi ve Tükenmişlik Duygusunun İşten Ayrılma Niyeti Üzerine Etkileri: Garsonlar ve Aşçıbaşılar, Organizasyon ve Yönetim Bilimleri Dergisi, 3(2), pp. 363-372.

Pelit, E., Güçer, E. & Demirdağ, Ş. A. (2016). Kadın İşgörenlerin Karşılaştığı Sorunların İş Bırakma Eğilimlerine Etkisi: Otel İşletmelerinde Bir Araştırma, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(15), pp. 43-65.

Pelit, E. & Türkmen, F. (2008). Otel İşletmeleri İşgörenlerinin Tükenmişlik Düzeyleri: Yerli ve Yabancı Zincir Otel İşletmeleri İşgörenleri Üzerinde Bir Araştırma, Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(1), pp.117-139.

Pines, A. & Maslach, C. (1980). Combatting Staff Burn-Out in a Day Care Center: A Case Study, Child Care Quarterly, 9(1), pp. 5-16.

Prentice, C., Chen, P. J., & King, B. (2013). Employee Performance Outcomes and Burnout Following the Presentation-of-Self in Customer-Service Contexts, International Journal of Hospitality Management, 35(2013), pp. 225-236.

Rusbult, C. E., Farrell, D., Rogers, G. & Mainous III, A. G. (1988). Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction, Academy of Management Journal, 31(3), pp. 599-627.

Salem, I. E. B. (2015). Transformational Leadership: Relationship to Job Stress and Job Burnout in Five-Star Hotels, Tourism and Hospitality Research, 15(4), pp. 240-253.

Sandıkçı, M., Boyraz, M. & Mutlu, A. S. (2019). İslami Yaşam Tarzının İşten Ayrılma Niyetine Etkisi: Afyonkarahisar Termal Oteller Örneği, Avrasya Sosyal ve Ekonomi AraĢtırmaları Dergisi (Eurasian Journal of Researches in Social and Economics), 6(1), pp. 254-268.

Schaufeli, W. B., Leiter, M. P. & Maslach, C. (2009). Burnout: 35 Years of Research and Practice, Career Development International, 14(3), pp. 204–220.

Shen, H. & Huang, C. (2012). Domestic Migrant Workers in China’s hotel Industry: An Exploratory Study of Their Life Satisfaction and Job Burnout, International Journal of Hospitality Management, 31(2012), pp. 1283 - 1291.

Sohn, H. K., Lee, T. J. & Yoon, Y. S. (2016). Emotional Labor and Burnout: Comparison Between the Countries of Japan and Korea, Journal of Travel & Tourism Marketing, 33(2016), pp. 597-612.

Şahin, H. (2012). The Level of Burnout of Kitchen Personnel in Accommodation Facilities, International Journal of Business and Social Science, 3(7), pp. 116-120.

Ural, A. & Kılıç, İ. (2006). Bilimsel Araştırma Süreci ve SPSS ile Veri Analizi, Ankara: Detay Publishing.

Vallen, G. & Rande, W. (2002). The Incidence of Burnout Among Bed-and-Breakfast Owner/Operators, Journal of Human Resources in Hospitality & Tourism, 1(2), pp.41-56.

Walters, G. & Raybould, M. (2007). Burnout and Perceived Organisational Support Among Front-Line Hospitality Employees, Journal of Hospitality and Tourism Management, 14(2), pp.144-156.

Williams, K. D. & Karau, S. J. (1991). Social Loafing and Social Compensation: The Effects of Expectations of Co-Worker Performance, Journal of Personality and Social Psychology, 61(4), pp. 570-581.

Yıldırım, M. H., Erul, E. E. & Kelebek, P. (2014). Tükenmişlik ile İşten Ayrılma Niyeti Arasındaki İlişki: Banka Çalışanları Üzerine Bir Araştırma, Organizasyon ve Yönetim Bilimleri Dergisi, 6(1), pp. 34-44.

Published

02/13/2023

How to Cite

DEMİRDAĞ, Şerif A., AYDIN, İbrahim, & ÖZDEMİR, H. Özcan. (2023). Relationship Between Burnout and Intention to Leave in Hotel Establishments: The Case of Kırşehir/Turkey Hotels. Journal of Tourism & Gastronomy Studies, 8(1), 417–431. https://doi.org/10.21325/jotags.2020.556