An Assessment of the Problems Experıenced in Employee Relations from the Human Resources Managers’ Point of View
Keywords:
Employee satisfaction, Human resources managers, Hotel managements, TourismAbstract
Hotel managements need professional employees who have necessary abilities and skills to provide a comprehensive service that customers will demand. It is important for employees to have high motivation in order to occur qualified service in the related business. In this direction, the role of the human resources unit in ensuring the satisfaction of the current employees represents strategic value. The purpose of this study which is based on phenomenological method of qualitative research is to evaluate the problems experienced in employee relations from the point of view of human resources managers’ and to make proposals to relevant stakeholders. For this purpose, structured interview technique was used on 10 human resources managers of 5 star hotels where operating in the Girne region. As a result of this research, dissatisfaction from shared housing services, unwillingness to work overtime, lack of team spirit due to sense superiority, dissatisfaction with salary and unwillingness to work in official holidays were identified as problems that human resources managers experienced in occupational relationships. It has also been found that human resources managers are more likely to include traditional practices for the ways of solving the problems and providing employee satisfaction.
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