The Moderation Effect of Job Autonomy on The Relationship Between Work Exhaustion and Chefs’ Job Satisfaction

Authors

  • Murude ERTAC CANKAN
  • Servet NASIFOGLU ELİDEMİR
  • Nafiya GUDEN
  • Mete Unal GİRGEN

DOI:

https://doi.org/10.21325/jotags.2025.1745

Keywords:

Chefs, Job autonomy, Job satisfaction, Work exhaustion, Hotels

Abstract

Research on job autonomy and job satisfaction is extensive across many fields, yet studies focusing specifically on chefs remain limited. Chefs face long and unsociable working hours, physically demanding tasks, time-pressured environments, and high levels of stress. These challenges have intensified since the Covid-19 pandemic, which caused widespread unemployment among chefs and heightened the need for creativity to attract customers. Such conditions contribute to work exhaustion, making job autonomy and job satisfaction crucial motivating factors in the profession. Guided by Self-Determination Theory (SDT), the sense of autonomy, competence, and relatedness plays an increasingly important role in strengthening chefs’ motivation. This study used a cross-sectional survey and regression analysis to examine how job autonomy influences the relationship between work exhaustion and job satisfaction among chefs working in four- and five-star hotels. Data were analysed through PLS-SEM using SmartPLS. The findings demonstrate that higher levels of job autonomy significantly enhance chefs’ job satisfaction, even under stressful working conditions.

References

Abbate, T., Presenza, A., Cesaroni, F., Meleddu, M., & Sheehan, L. (2019). Creativity and innovation in haute cuisine restaurants: factors affecting the creative process of Michelin-rated chefs. Sinergie Italian Journal of Management, 37(1), 109-124.

Abu-Bader, S. H. (2005). Gender, ethnicity, and job satisfaction among social workers in Israel. Administration in Social Work, 29(3), 7-21.

Acker, Gila M. (2018). Self–care practices among social workers: Do they predict job satisfaction and turnover intention?. Social Work in Mental Health, 16(6), 713-727.

Ahluwalia, S., Mahto, R. V., & Walsh, S. T. (2017). Innovation in small firms: Does family vs. non-family matter?. Journal of Small Business Strategy, 27(3), 39-49.

AlMutawa, S. E., Ahmad, K. Z., Behery, M. H., & Tabche, I. (2023). A moderated-mediated model for examining the impact of fear of pandemic on employees’ turnover intention in Dubai’s hospitality and tourism industry. Journal of Asia Business Studies.

Anders Dysvik & Bård Kuvaas (2011) Intrinsic motivation as a moderator on the relationship between perceived job autonomy and work performance, European Journal of Work and Organizational Psychology, 20:3, 367-387.

Ariza-Montesa, A., Arjona-Fuentesa, J. M., Han, H. S., & Law, R. (2018). The price of success: A study on chefs’ subjective well-being, job satisfaction, and human values. International Journal of Hospitality Management, 69, 84–93.

Axtell, C. M., & Parker, S. K. (2003). Promoting role breadth self-efficacy through involvement, work redesign and training. Human Relations, 56(1), 112–131.

Bacharach, S. B., Bauer, S. C., & Conley, S. (1986). Organizational analysis of stress: The case of elementary and secondary schools. Work and Occupations, 13(1), 7-32.

Baeriswyl, S., Krause, A., & Schwaninger, A. (2016). Emotional exhaustion and job satisfaction in airport security officers: Work-family conflict as mediator in the job demands-resources model. Frontiers in Psychology, 7, 663.

Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of managerial psychology, 22(3), 309-328.

Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. Psychology press.

Bryce, A. (2018). Finding meaning through work: eudaimonic well-being and job type in the US and UK. Sheffield Economic Research Paper Series, No: 2018004.

Chen, H. T., & Wang, C. H. (2019). Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence. International Journal of Contemporary Hospitality Management.

Chuang, Ning-Kuang; Yin, Dean & Dellmann-Jenkins, Mary (2009). Intrinsic and extrinsic factors impacting casino hotel chefs' job satisfaction. International Journal of Contemporary Hospitality Management, 21 (3), 323 – 340.

Coomber, B., & Barriball, K. L. (2007). Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: a review of the research literature. International journal of nursing studies, 44(2), 297-314.

Davis, J., & Wilson, S. M. (2000). Principals' efforts to empower teachers: Effects on teacher motivation and job satisfaction and stress. The clearing house, 73(6), 349-353.

Deci, E. L., & Ryan, R. M. (1985). The general causality orientations scale: Self-determination in personality. Journal of research in personality, 19(2), 109-134.

Deci, E. L., & Ryan, R. M. (Eds.). (2004). Handbook of self-determination research. University Rochester Press.

Deci, E. L., & Ryan, R. M. (2012). Self-determination theory. Handbook of theories of social psychology, 1(20), 416-436. Sage Publications Ltd.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied psychology, 86(3), 499.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.

Gagné, M. & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331-362.

Graen, G. B., & Scandura, T. A. (1987). Toward a psychology of dyadic organizing. Research in organizational behavior.

Güden, N., Girgen, M. Ü., & Özerden, S. T. (2021). Covid-19 Salgını Öncesi ve Sürecinde Ziyaretçi Sayılarında ve Tercihlerinde Oluşan Değişiklikler: KKTC’yi Ziyaret Eden Yabancı Turistler Üzerine Bir Çalışma (Changes in Visitor Numbers and Preferences Before and During the Covid-19 Pandemic: A Study on Foreign Tourists Visiting TRNC). Journal of Tourism & Gastronomy Studies, 9(3), 1787-1799.

Guest D.E. (2002) Perspectives on the Study of Work-life Balance. Social Science Information. 41(2):255-279.

Guo, M., Ahmad, N., Adnan, M., Scholz, M., & Naveed, R. T. (2021). The relationship of csr and employee creativity in the hotel sector: The mediating role of job autonomy. Sustainability, 13(18), 10032.

Hackman, J.R. & Oldham, G.R. (1976) Motivation through the design of work: Test of a theory. Organ. Behav. Hum. Perform. 16, 250–279.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review.

Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998). Multivariate data analysis.

Hanan, F. A., & Zainal, A. (2012). The relationship between occupational culture, organization tenure and occupational commitment of chefs in 4 and 5-star hotels in Kuala Lumpur. Current Issues in Hospitality and Tourism: Research and Innovations, 205.

Harris, D.A., Giuffre, P. (2010). The Price You Pay: How Female Professional Chefs Negotiate Work and Family. Gend. Issues 27, 27–52.

Hassan, S. (2014). Sources of professional employees’ job involvement: An empirical assessment in a government agency. Review of Public Personnel Administration, 34(4), 356-378.

Hinterstoisser, T. M. (2011). An investigation into the relationship between conscientiousness, self-awareness, and occupational stress outcomes in culinary chefs.

Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: a meta-analytic summary and theoretical extension of the work design literature. Journal of applied psychology, 92(5), 1332.

Jacobs, N. & Claes, N. (2008). An autonomy-supporting cardiovascular prevention programme. Practical recommendations from Self-Determination Theory. The European Health Psychologist, 10(4), 74-76.

Jain, P., & Duggal, T. (2018). Transformational leadership, organizational commitment, emotional intelligence and job autonomy: Empirical analysis on the moderating and mediating variables. Management Research Review.

Jain, P., & Duggal, T. (2018). Transformational leadership, organizational commitment, emotional intelligence and job autonomy: Empirical analysis on the moderating and mediating variables. Management Research Review.

Jang, J., & George, R. T. (2012). Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees. International Journal of Hospitality Management, 31(2), 588–595.

Karatepe, O. M. (2013). High‐performance work practices, work social support and their effects on job embeddedness and turnover intentions. International Journal of Contemporary Hospitality Management.

Kawasaki, H., Kasamatsu, C., & Nonaka, M. (2015). Cognitive structures based on culinary success factors in the development of new dishes by Japanese chefs at fine dining restaurants. Flavour, 4(1), 1-10.

Kim, B., Liu, L., Ishikawa, H., & Park, S. H. (2019). Relationships between social support, job autonomy, job satisfaction, and burnout among care workers in long-term care facilities in Hawaii. Educational Gerontology, 45(1), 57-68.

Kim, H., & Stoner, M. (2008). Burnout and turnover intention among social workers: Effects of role stress, job autonomy and social support. Administration in Social work, 32(3), 5-25.

Kwang-Hi P., & Dae-Kwan K. (2021) Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees, Asia Pacific Journal of Tourism Research, 26:5, 504-515.

Langfred, C. W., & Moye, N. A. (2004). Effects of task autonomy on performance: an extended model considering motivational, informational, and structural mechanisms. Journal of applied psychology, 89(6), 934.

Lee, J. H., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management, 31(4), 1101–1112.

McCartney, G., Chi In, C. L., & Pinto, J. S. D. A. F. (2022). COVID-19 impact on hospitality retail employees’ turnover intentions. International Journal of Contemporary Hospitality Management, 34(6), 2092-2112.

McDowell, W.C., Matthews, L.M. & Matthews, R.L. (2019). The price of success: balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction. Int Entrep Manag J 15, 1179–1192.

McGorry, S.Y. (2000). Measurement in a cross-cultural environment: Survey translation issues. Qualitative Mark. Res. Int. J. 3, 74–81.

Meloury, J. & Signal, T. (2014), When the plate is full: Aggression among chefs, International Journal of Hospitality Management, Vol: 41, 97-103.

Moon, T. W., & Hur, W. M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality: an International Journal, 39(8), 1087–1096.

Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly, 24(1), 141-168.

Murray‐Gibbons, R., & Gibbons, C. (2007). Occupational stress in the chef profession. International Journal of Contemporary Hospitality Management. New Jersey. Prentice Hall.

Nunnally, J. C. (1978). Psychometric theory. McGraw-Hill, New York. In Lance, CE, Butts, MM, and Michaels, LA (2006). The sources of four commonly reported cut-off criteria: what did they really say?. Organisational Research Methods, 9(2), 202-220.

Park, K. H., & Kim, D. K. (2021). Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees. Asia Pacific Journal of Tourism Research, 26(5), 504-515.

Parker, S. K. (1998). Enhancing role breadth self-efficacy: the roles of job enrichment and other organizational interventions. Journal of applied psychology, 83(6), 835.

Parker, S. K., Williams, H. M., & Turner, N. (2006). Modeling the antecedents of proactive behavior at work. Journal of applied psychology, 91(3), 636.

Pellegrini, E. K., Scandura, T. A., & Jayaraman, V. (2010). Cross-cultural generalizability of paternalistic leadership: An expansion of leader-member exchange theory. Group & Organization Management, 35(4), 391-420.

Peng, Y., Zhang, W., Xu, X., Matthews, R., & Jex, S. (2019). When do work stressors lead to innovative performance? An examination of the moderating effects of learning goal orientation and job autonomy. International Journal of Stress Management, 26(3), 250.

Podsakoff, P.M.; MacKenzie, S.B.; Podsakoff, N.P. (2012). Sources of Method Bias in Social Science Research and Recommendations on How to Control It. Annu. Rev. Psychol. 63, 539–569.

Pratten, J. D. (2003). The training and retention of chefs. International Journal of Contemporary Hospitality Management, 15(4), 237-242.

Price, J.L. (2001), Reflections on the determinants of voluntary turnover, International Journal of Manpower, 22 (7), 600-624.

Rathi, N., & Lee, K. (2016). Emotional exhaustion and work attitudes: Moderating effect of personality among frontline hospitality employees. Journal of Human Resources in Hospitality & Tourism, 15(3), 231–251.

Reeve, J. (2002). Self-determination theory applied to educational settings. Handbook of self-determination research, 2, 183-204.

Rothmann, S., & Cooper, C. L. (2008). Organizational and work psychology. London: Hodder Education.

Ryan, R. M., & Deci, E. L. (2017). Self-determination theory: Basic psychological needs in motivation, development, and wellness. New York: Guilford Publishing.

Ryan, R. M., & Deci, E. L. (2021). Self-Determination Theory.

Saragih, S. (2015). The effects of job autonomy on work outcomes: Self efficacy as an intervening variable. International Research Journal of Business Studies, 4(3).

Song, H. J., Lee, H. M., Lee, C. K., & Song, S. J. (2015). The role of CSR and responsible gambling in casino employees' organizational commitment, job satisfaction, and customer orientation. Asia Pacific Journal of Tourism Research, 20(4), 455-471.

Spector, P. E. (1986). Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human relations, 39(11), 1005-1016.

Su, X., Liang, K., & Wong, V. (2021). The impact of collective psychological ownership on turnover intention among social service workers. Human Service Organizations: Management, Leadership & Governance, 45(4), 352-364.

Su, X., Wong, V., & Liang, K. (2021). The indirect effect of autonomy on job satisfaction through collective psychological ownership: The case of social workers in China. Current Psychology, 1-11.

Suhairom, N., Musta’amal, A. H., Amin, N. F. M., Kamin, Y., & Wahid, N. H. A. (2019). Quality culinary workforce competencies for sustainable career development among culinary professionals. International Journal of Hospitality Management, 81, 205-220.

Taylor, J., & Westover, J. H. (2011). Job satisfaction in the public service: The effects of public service motivation, workplace attributes and work relations. Public Management Review, 13(5), 731-751.

The centre of Self-Determination Theory. (2022). Available online: https://selfdeterminationtheory.org (accessed on 16th January 2022).

Tongchaiprasit, P., & Ariyabuddhiphongs, V. (2016). Creativity and turnover intention among hotel chefs: The mediating effects of job satisfaction and job stress. International Journal of Hospitality Management, 55, 33-40.

Tuan, L. T. (2019). HR flexibility and job crafting in public organizations: The roles of knowledge sharing and public service motivation. Group & Organization Management, 44(3), 549-577.

Volmer, J., Spurk, D., & Niessen, C. (2012). Leader–member exchange (LMX), job autonomy, and creative work involvement. The leadership quarterly, 23(3), 456-465.

Published

30-12-2025

How to Cite

ERTAC CANKAN , M., NASIFOGLU ELİDEMİR , S., GUDEN , N., & GİRGEN , M. U. (2025). The Moderation Effect of Job Autonomy on The Relationship Between Work Exhaustion and Chefs’ Job Satisfaction. Journal of Tourism & Gastronomy Studies, 13(4), 3932–3951. https://doi.org/10.21325/jotags.2025.1745