Food Poisonings at Hotels, Tripadvisor Reviews in Türkiye
DOI:
https://doi.org/10.21325/jotags.2024.1471Keywords:
Food poisoning, Accommodation establishments, TürkiyeAbstract
Tourists travel long distances and visit attractive destinations. Problems that may occur in these destinations may affect visit preferences. Food poisoning is one of the health problems that may encounter during their holidays, which will create negative memories about their holidays. In this study, comments about food poisoning cases made by foreign tourists visiting Türkiye were examined. In this way, the points to be taken into consideration for hotels to avoid food poisoning cases will be revealed. Tourist comments on the Tripadvisor website constitute the examination area of the study. The study covers comments made between 2012 and 2022. The study is a qualitative research and 731 comments containing the concept of "food poisoning" on Tripadvisor were subjected to text/content analysis to obtain the data set. After the analysis, themes and categories associated with the subject of "food poisoning" were determined. The themes of these categories are “food safety, illness, staff attitude, feelings, cause and vulnerable”. Accommodation business managers should pay attention to these issues in order to reduce food poisoning complaints and prevent the formation of a negative image.
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