Turizm Sektöründe Kişilik Özelliklerinin Tükenmişlik Sendromu Üzerindeki Etkisinde Psikolojik Dayanıklılığın Aracı Rolü (Mediator Role of Resilience in the Effect of Personality Traits on Burnout Syndrome in the Tourism Sector)
DOI:
https://doi.org/10.21325/jotags.2021.872Keywords:
Personality traits, Burnout syndrome, Psychological resilienceAbstract
In this study, the mediator role of psychological resilience in the effect of the personality traits of the employees in the accommodation establishments on the burnout syndrome was tried to be examined. In order to test the mediator role of psychological resilience in the effect of personality traits on the burnout syndrome, a field study was conducted on 210 employees of a five-star hotel and data were collected by questionnaire technique. SPSS 25.0 and AMOS (Analysis of Moment Structures) programs were used for statistical analysis of the obtained data. In this context, it was concluded that psychological resilience has a direct negative effect on personality traits and burnout.
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