Satınalma Departman Sorumlularının Yiyecek-İçecek Tedarikçileriyle Olan İlişkilerinin İncelenmesi: Türkiye’deki Beş Yıldızlı Otel İşletmeleri Üzerine Bir Araştırma (Determining Hotel Purchasing Managers Relationships with the Food & Beverage Suppliers: A Study on Five Star Hotel Businesses in Turkey)

Abstract

As is known, five-star hotel businesses are businesses that provide food& beverage services in different departments for 24 hours a day in 365 days of the year. This shows that hotel businesses constantly procure food& beverage raw materials on a large-scale. In fact, the interviews carried out show that in these five-star facilities an amount of 25-50 trillion Turkish Liras is spent annually for 30.000 different products. In this study, food and beverage purchasing behaviours of five star hotels in Turkey has been determined. The population of the study consists of 612 five-star hotels managers. The data were collected by easy sampling method and 321 Five- Star hotel managers in different provinces and regions in Turkey consists of the sample of the research. The t-test and anova analysis were used to determine whether there is a significant difference in the dimensions of the demographic characteristics and supplier relationships of the purchasing managers. The results of the test showed that there was no difference between the age of the purchasing managers, the level of education and their positions in the enterprise. On the other hand, statistically significant differences were determined on the basis of dimensions in terms of gender, sector experience and working year variables in the same hotel. The most noteworthy findings in this regard are that women executives should be more careful in supplier relationships, and that managers with high experience in the sector experience less importance on relationships.