Restoranların Günümüz Teknolojisine Uyumunun Belirlenmesi için Endeks Oluşturulması ve Uyum Sıralamalarının Tespiti Üzerine Bir Araştırma (A Research on Creating the Index to Determine the Adaptation of Restaurants to Contemporary Technology and Determining the Adaptation Rankings)

Abstract

Various studies have been carried out in order to evaluate and measure the investments made in smart concepts that have emerged with technological developments. In this study, 'smart restaurant and kitchen' applications, which can be considered as a sub-dimension in the process starting with the smart city and extending to the smart hotel concept, are discussed. In this study, the answer to the question of what is the technology usage level of the restaurant and kitchen departments in 5-star hotels is investigated. In order to achieve this aim, a smartness index was created in order to determine the adequacy of this index created in this direction, the opinions of experts in the field were consulted and the index was asked to be evaluated. The final version of the index was created with the findings obtained from the expert opinion. This index was applied to the five-star hotel businesses located in the Eastern Black Sea Region. In line with the data obtained from the enterprises, the enterprises were ranked according to the order of adaptation to today's technology by using the TOPSIS technique, which is one of the multi-criteria decision-making methods. According to the findings obtained at the end of the study, it has been determined that enterprises with high technological equipment have some advantages compared to enterprises with lower technological equipment.