KOÇOĞLU, C. M.; KIYCI, Şule. Analysis of Customer Complaint Behaviors in Restaurant Establishments: A Research in Ankara Province. Journal of Tourism & Gastronomy Studies, [S. l.], v. 6, n. Special Issue 3, p. 437–450, 2023. Disponível em: https://jotags.net/index.php/jotags/article/view/455. Acesso em: 19 may. 2024.