YILDIZ, E.; KILIÇ, B. Mystery Shopping in Food and Beverage Operations Through Managers’ Perspective. Journal of Tourism & Gastronomy Studies, [S. l.], v. 5, n. Special Issue 2, p. 322–332, 2023. Disponível em: https://jotags.net/index.php/jotags/article/view/297. Acesso em: 12 may. 2024.