MUTLUBAŞ , I. . Evaluation of Online Customer Complaints for Hotel Businesses in Terms of Expectation Management and Behavioral Intention. Journal of Tourism & Gastronomy Studies, [S. l.], v. 11, n. 2, p. 1416–1432, 2023. DOI: 10.21325/jotags.2023.1250. Disponível em: https://jotags.net/index.php/jotags/article/view/1659. Acesso em: 1 sep. 2024.